What is the minimum order quantity (MOQ)?起订量（MOQ）是多少？
Our MOQ is flexible — typically one standard container (20GP / 40HQ) unlocks the best factory-direct pricing, but we can also discuss smaller trial orders to get started.起订量灵活——通常一个标准柜（20GP/40HQ）可享最优工厂直销价，但我们也欢迎洽谈小批量试单。
Can I customize size, thickness, and fabric?能否定制尺寸、厚度与面料？
Yes. We offer full OEM/ODM: custom sizes, thicknesses (20–28cm), fabrics (cashmere or antibacterial), firmness levels, and branding.可以。我们提供完整 OEM/ODM：定制尺寸、厚度（20–28cm）、面料（羊绒或抗菌）、软硬度与品牌标识。
What is the lead time?交货周期多久？
Standard models typically ship within 15–30 days after order confirmation, depending on quantity and customization. The exact lead time is confirmed per order.标准型号通常在订单确认后 15–30 天内发货，视数量与定制程度而定，具体交期逐单确认。
What payment methods do you accept?支持哪些付款方式？
We accept T/T (bank transfer) and other common B2B payment methods. A deposit is required to start production, with the balance settled before shipment.支持 T/T（电汇）等常见 B2B 付款方式。生产前支付定金，发货前结清尾款。
Do you provide samples?是否提供样品？
Yes, samples are available for evaluation. Sample cost is negotiable and is typically offset against your bulk order.提供样品供评估，样品费用可协商，通常在批量订单中抵扣。
How are the mattresses shipped?床垫如何运输？
Mattresses are compressed, rolled, and packed into compact cartons for container shipping (FOB / CIF / EXW). We can arrange shipping or coordinate with your forwarder.床垫经压缩卷包后装入紧凑纸箱，适合整柜运输（FOB/CIF/EXW）。我们可安排运输或配合您的货代。
Can I use my own brand (private label)?能否使用自有品牌（贴牌）？
Yes. We support private label — custom fabric, labels, embroidery, and packaging carrying your brand.支持贴牌定制——定制面料、标签、刺绣与包装，使用您的品牌。
Do you offer a warranty?是否有质保？
We stand behind our construction quality. Warranty terms are agreed per order and depend on materials and intended usage.我们对结构质量负责，质保条款按订单约定，并基于材料与使用情况。
What information do I need to get a quote?获取报价需要提供什么信息？
Send us the models, sizes, quantities, any customization needs, and the destination. We'll reply with a factory-direct quote within 24 hours.请提供型号、尺寸、数量、定制需求与目的地，我们将在 24 小时内回复工厂直销报价。
Can you handle export documentation?能否办理出口单证？
Yes. We provide commercial invoice, packing list, and coordinate export documentation for your destination market.可以。我们提供商业发票、装箱单，并配合办理目的地所需出口单证。